Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To start a return, send us a message for the reason of return to contact@soundflo.co

Damages and issues

Our items very rarely have defects. In the event that it does, please contact us immediately and send us a quick picture and or/video highlighting the problem. Our customer support team will see if it is something that we are able to help you fix or simply replace a new one for you if we can not trouble shoot it from afar. Please send a clear video showing the issue for our tech team to review at 

contact@soundflo.co

Refunds & Replacements

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. If the refund is not accepted, you will be responsible for the cost of shipping the fan back to you.

For replacements, we will send you a tracking label to the email address on file through your order. Once we receive the unit back and inspect it, we will send a new replacement. We must receive your unit back before sending out a new replacement.

We are not responsible for lost packages showing "delivered" by the courier.  

Cancellations

We try to ship quickly. If for some reason you need to cancel please reach out to us within 2 hours of the order being processed and obtain confirmation from us that it was cancelled otherwise it will be shipped.